Frequently Asked Questions
General Questions
What does Eagle Solution Pros do?
Eagle Solution Pros is a maintenance, repair, and installation service company. We manage the service process from request to completion, including communication, scheduling, service planning, job coordination, and follow-up. Our work is performed by Eagle Solution Pros team members and approved specialists when needed, allowing us to provide reliable solutions while maintaining a professional and consistent client experience.
Is Eagle Solution Pros a referral company?
No. Eagle Solution Pros is not a referral company. We are a service business that manages client requests, schedules work, oversees the service process, and remains involved throughout the job.
Depending on the type of project, work may be performed by Eagle Solution Pros team members or approved specialists. Regardless of the service support assigned, Eagle Solution Pros remains the client’s main point of contact and manages the service experience.
What kind of work can Eagle Solution Pros help with?
Eagle Solution Pros helps with maintenance, repair, installation, and property improvement needs. Each request is reviewed based on the work required, site conditions, materials, scheduling, and the proper service approach needed to complete the job professionally.
What types of properties do you service?
Eagle Solution Pros services a variety of residential and commercial property types, including homes, rental properties, apartment communities, offices, retail spaces, restaurants, hotels, motels, small businesses, warehouses, and light commercial facilities. We review each request based on the type of work needed, property access, location, scheduling, and project scope.
Do you only offer one type of service?
No. Eagle Solution Pros is built to handle a wide range of service needs. Because different jobs require different skill sets, each request is reviewed and assigned the proper service support based on the scope of work.
What areas do you serve?
Eagle Solution Pros is based in the Memphis, Tennessee area. Service availability may vary depending on the project type, location, and scheduling availability.
How It Works
How does the Eagle Solution Pros service process work?
Eagle Solution Pros follows a clear process to keep each service request organized and professional.
- Submit a Request
The customer submits details about the service needed, including photos if available. - Request Review
Eagle Solution Pros reviews the information, asks for additional details if needed, and determines the best next step. - Estimate or Consultation
Depending on the project, we may provide an estimate, discuss the scope of work, schedule a consultation, or arrange an on-site review. - Approval and Scheduling
Once the service details and pricing are reviewed and approved, Eagle Solution Pros schedules the work. - Service Completion
The work is completed according to the approved scope, while Eagle Solution Pros manages communication, coordination, and follow-up. - Final Review and Follow-Up
After completion, Eagle Solution Pros follows up as needed to confirm final details and help ensure the service experience was handled professionally.
What happens after I submit a service request?
After you submit a service request, Eagle Solution Pros reviews the information provided and determines the next step. This may include contacting you for more details, requesting photos, discussing scheduling, setting up a consultation, arranging an on-site review, or providing an estimate when possible.
The goal is to make sure the work is properly understood before scheduling or approving the job.
Will someone contact me before the work is scheduled?
Yes. Eagle Solution Pros will review your request and follow up before the work is scheduled. This helps confirm the service needed, property access, timing, pricing, and any important project details.
Will any work be completed without my approval?
No. Eagle Solution Pros will not move forward with unapproved work. Before work begins, the service details, pricing, scheduling, and any important project terms will be discussed and approved.
If additional work is discovered after the job starts, Eagle Solution Pros will communicate the issue, explain the next steps, and review any pricing changes before moving forward with additional work.
This helps keep the process clear, professional, and transparent while helping customers avoid surprise price increases or unexpected charges.
What if more work is needed after the job starts?
Sometimes additional issues are discovered after work begins, especially with repairs, maintenance, or hidden damage. If the scope of work changes, Eagle Solution Pros will communicate the issue, review the next steps, and discuss any pricing changes before moving forward with additional work.
What happens when the job is completed?
Once the job is completed, Eagle Solution Pros may review the completed work, confirm any final details, provide payment instructions if needed, and follow up as appropriate. The goal is to make sure the service experience is professional, organized, and properly completed.
Service Questions
What types of jobs can I contact you about?
You can contact Eagle Solution Pros for maintenance, repairs, installations, property improvements, small projects, punch-list items, and service-related needs.
If you are unsure whether your project fits, you can still submit a request and we will review the details.
Do you handle custom or unique projects?
Yes. Not every project fits into a standard category. Eagle Solution Pros reviews each request based on the work needed, site conditions, project requirements, and available service options.
Do you provide estimates?
Yes. Depending on the project, Eagle Solution Pros may provide an estimate based on the information provided, request additional details, schedule a consultation, or arrange an on-site review before final pricing is provided.
Do you offer emergency services?
Emergency service availability may vary depending on the issue, location, and current scheduling availability. Please contact Eagle Solution Pros directly, and we will let you know whether we are able to assist.
Scheduling Questions
How do I schedule a service?
You can request service through our website, by phone, or by submitting a service request form. Once your request is received, Eagle Solution Pros will review the details and follow up with the next steps.
How soon can someone come out?
Scheduling depends on the type of service, project size, location, and current availability. Eagle Solution Pros works to provide timely communication and schedule services as efficiently as possible.
Do I need to be present during the service?
For residential services, someone may need to be present depending on the type of work and access needed. For commercial properties, access can often be coordinated in advance with the property owner, manager, or authorized contact.
Pricing and Payment Questions
How much will my project cost?
Pricing depends on the type of work, materials needed, job complexity, site conditions, labor required, and project scope. Eagle Solution Pros will review your request and provide pricing or recommend the next step before work begins.
Do you charge for consultations or site visits?
Some projects may require a consultation or on-site review before accurate pricing can be provided. Any applicable consultation or site visit terms will be discussed before scheduling.
When is payment due?
Payment terms may vary depending on the project. For most services, payment details will be discussed and approved before work begins.
Do you accept deposits?
For some projects, a deposit may be required before scheduling, ordering materials, or beginning work. Any deposit requirement will be discussed before the project is approved.
Work Quality Questions
Who performs the work?
Work is performed by Eagle Solution Pros team members and approved specialists depending on the type of project and skill required.
Eagle Solution Pros manages the service process and remains the client’s main point of contact throughout the job.
How does Eagle Solution Pros maintain quality?
Eagle Solution Pros maintains quality by reviewing the project details, assigning the appropriate service support, managing communication, coordinating scheduling, and following up as needed to help ensure the work is handled professionally.
Are specialists screened?
Yes. When approved specialists are used, Eagle Solution Pros seeks to work with reliable professionals who align with our standards for workmanship, communication, reliability, professionalism, and client service.
Is the work guaranteed?
Warranty or workmanship coverage may vary depending on the type of service, materials, manufacturer warranties, and project scope. Any applicable warranty details will be discussed as part of the service process.
Commercial Client Questions
Do you work with property managers and business owners?
Yes. Eagle Solution Pros works with property managers, business owners, commercial property owners, and organizations that need reliable maintenance, repair, installation, and property service support.
Can you help with ongoing property maintenance?
Yes. Depending on the property’s needs, Eagle Solution Pros can discuss recurring or ongoing maintenance support.
Can you handle multiple types of work for the same property?
Yes. Eagle Solution Pros can assist with different maintenance, repair, and installation needs for the same property. This helps clients keep service requests organized through one professional company instead of managing every issue separately.
Contact Questions
How do I contact Eagle Solution Pros?
You can contact Eagle Solution Pros through our website, by phone at 901-450-4050, or by submitting a service request form.
What information should I provide when requesting service?
Please provide your name, contact information, service address, a description of the work needed, and any photos or details that may help us better understand the project. Clear information helps Eagle Solution Pros review your request and determine the next step more efficiently.